At Xespanee Gift Shop, we want every customer to be satisfied with their purchase. If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before an order has been processed or dispatched. Once an order has been shipped, it can no longer be cancelled and will be subject to our returns policy.

Customers who receive damaged, defective or incorrect items should contact us within 48 hours of delivery, providing their order details and clear photographs of the affected product. Items eligible for return must be unused, in their original condition and packaging, with all accessories included. Products that have been used, damaged by the customer or returned without prior approval may not qualify for a refund or exchange.

Approved returns may be eligible for a replacement, exchange or refund, depending on the circumstances and product availability. Refunds will be processed through an agreed payment method, while any applicable return delivery costs will be communicated to the customer. For cancellation, return or exchange enquiries, please contact Xespanee Gift Shop through our website contact details.